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Explore the Terms That Govern Your Account

Before you open an account with 1cinta, take a moment to read through these terms — they set out what you can expect from us and what we…

Terma Akaun MalaysiaHak & Tanggungjawab AndaTouch 'n Go, GrabPay, Boost dan FPXDikemas Kini Secara Berkala

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Browse the Scope of These Conditions

1cinta Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every action you take on this platform — from the moment you register an account to the last withdrawal you process. By using 1cinta, you confirm that you have read, understood, and agreed to be bound by these conditions in full. Access

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to our platform depends on your local law, and availability is restricted to regions where such activity is permitted. Deposits made through Touch 'n Go, GrabPay, Boost dan FPX, and FPX are governed by the same terms as all other account activity. We may update these
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conditions at any time; the revised version will be posted here, and continued use of your account constitutes acceptance of any changes. If you do not agree to an update, you should stop using the platform and contact our support team to close your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN KAMI

Get in Touch About These Terms

If any part of these terms is unclear, or if you believe there has been an error in how they have been applied to your account, reach out to us directly.

Live Chat Start a live chat session directly from the 1cinta platform. Our agents can clarify specific terms, explain account decisions, and log formal requests on your behalf in real time.

E-mel Sokongan Send a written query to our support address if you need a documented response to a terms-related question. We aim to reply within one business day with a clear, referenced answer.

Pusat Bantuan Our help centre holds a searchable archive of common terms queries, account-condition explanations, and step-by-step processes for submitting formal requests or flagging a dispute.

CARA KAMI MENGURUSKAN AKAUN

See How 1cinta Handles Your Account Data

Our commitment under these terms goes beyond a list of rules. We operate clear data-handling, cookie, and account-security practices so you always know what we collect, why we collect it, and how…

Pengendalian Data

We collect only the data needed to operate your account — registration details, transaction records, and session logs. We do not sell your personal data to third parties, and all stored data is encrypted at rest using current industry standards.

Dasar Kuki

Our platform uses session and analytics cookies to keep your account secure and to understand how pages are used. You can manage cookie preferences through your browser settings at any time without affecting core account functions.

Keselamatan Akaun

Every account is protected by password encryption and two-factor authentication options. If we detect unusual login activity, we will flag it and may temporarily suspend access until identity is confirmed through our standard verification process.

Tempoh Penyimpanan

Transaction and account records are retained for the minimum period required by applicable regulations in the regions where we operate. After that period, records are securely deleted unless you have an open dispute or pending withdrawal.

Cara Meminta Perubahan

To update personal details, request a data export, or ask for account closure, contact our support team via live chat or email. We will process verified requests within five working days and confirm completion in writing.

Pegawai Hubungan Privasi

For formal written queries about how your data is handled under these terms, address your correspondence to our privacy contact listed in the help centre. Responses are sent within ten working days of receipt of a complete request.

Open Answers to Common Terms Questions

These questions come up regularly when account holders read through our terms for the first time. We have answered each one directly below so you can find what you need without having to contact support — though our team is always available if your question is not covered here.

These terms take effect the moment your account registration is confirmed. By completing the sign-up process, you are acknowledging that you have read and agreed to every clause contained in this document as it stands on that date.

We post all updates directly to this page with a revision date at the top. For material changes, we will also send a notification to the email address linked to your account at least seven days before the new terms take effect.

The same terms apply regardless of which payment method you use. Whether you deposit via Touch 'n Go, GrabPay, Boost, or FPX, the transaction is covered by this agreement and processed under the same account conditions.

You have the right to request a copy of the personal data we hold on your account. Submit a written request through live chat or email and we will prepare a data export within five working days and send it to your registered email address.

We may suspend access immediately if we detect activity that breaches these terms, including suspected fraud or unauthorised login attempts. In such cases, we will notify you by email and explain the reason within 24 hours of the suspension.

Lodge a formal complaint by contacting our support team in writing via email. Include your account details and the specific clause you believe has been applied incorrectly. We acknowledge all complaints within two working days and resolve them within fourteen.

Any confirmed balance in your account at the point of closure will be returned to you via the payment method used for your most recent deposit, provided the closure is not the result of a terms breach under the fraud or security clauses of this agreement.

Explore the Terms That Govern Your Account

Get in Touch About These Terms

See How 1cinta Handles Your Account Data

Pengendalian Data

Dasar Kuki

Keselamatan Akaun

Tempoh Penyimpanan

Cara Meminta Perubahan

Pegawai Hubungan Privasi

Open Answers to Common Terms Questions

01 Bilakah terma dan syarat ini berkuat kuasa terhadap akaun saya?

02 Bagaimana saya akan dimaklumkan jika terma ini dikemaskini?

03 Adakah terma ini berbeza untuk deposit melalui Touch 'n Go atau GrabPay?

04 Apakah hak saya untuk meminta data peribadi saya?

05 Bolehkah akaun saya digantung tanpa notis?

06 Bagaimana cara saya mengemukakan aduan rasmi berkaitan terma ini?

07 Apakah yang berlaku kepada baki akaun saya jika akaun ditutup?

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