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Explore How 1cinta Protects Your Personal Data

At 1cinta, we take how we handle your personal data seriously — this page explains exactly what we collect, why we collect it, and how you can request…

Data collected only as neededYour access rights explainedContact us to update your recordCookies handled transparentlyMalaysian data practices

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Open the Full Details of Our Data Practices

1cinta Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you create an account on 1cinta, we collect the information required to operate your account — your name, email address, contact details and transaction records. Payment data processed through Touch 'n Go, GrabPay, Boost dan FPX is handled by those respective payment providers under their

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own terms; we receive only the confirmation needed to credit your account. We do not sell your personal data to third parties. Data is retained for as long as your account remains active and for the period required under applicable Malaysian law after closure. You may
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request a copy of your data or ask us to delete it by contacting our support team. Where we rely on third-party service providers to operate parts of the platform, those providers are bound by data-processing agreements that restrict how they may use your information.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Browse Your Options for Privacy-Related Contact

If you have a question about how we store your data, want to correct information on your account, or need to submit a formal data-access request, our support team is reachable through…

Live Chat Start a live chat directly from the 1cinta website. Our agents can locate your account record and log a formal data-access or deletion request on your behalf in real time.

Email Support Send your privacy request to our dedicated support address. Include your registered email and the nature of your request so we can route it to the correct team without delay.

Help Centre Our Help Centre contains step-by-step answers on how to update account details, manage communication preferences, and understand what data we hold on your profile.

HOW WE HANDLE YOUR DATA

Switch On Account Security and Data Controls

We have put specific controls in place across account security, cookie management, data retention and third-party access to make sure your information is handled consistently.

Account Security

Your account is protected with encrypted password storage and session-token verification. We do not store card numbers on our servers — payment authentication passes through Touch 'n Go, GrabPay, Boost dan FPX directly.

Cookie Management

We use functional cookies to keep your session active and analytics cookies to understand how pages are navigated. You can adjust cookie preferences in your browser settings at any time without affecting core account functions.

Data Retention Period

Active account data is kept for the duration your account is open. After account closure, we retain records for the period required under Malaysian financial regulations, then delete them from our systems.

Third-Party Access

Service providers we engage — such as identity-verification and fraud-detection partners — access only the minimum data fields their function requires. They may not use your data for their own marketing or share it onward.

Your Right to Access

You may request a full export of the personal data we hold on your account at any time. We will provide this in a readable format within the timeframe set by applicable Malaysian data-protection law.

Right to Correction and Deletion

If any detail on your account is inaccurate, contact our support team and we will correct it. You may also request deletion of your account and associated data, subject to legal retention obligations.

Check What We Get Asked About This Policy

The questions below cover the data-related topics our account holders ask about most often — from what we collect at sign-up to how to get your data removed. If your question is not answered here, reach our support team via live chat or email.

We collect your name, email address, date of birth, contact number and the details needed to verify your identity. Transaction records linked to your account — including deposits made via Touch 'n Go, GrabPay, Boost dan FPX — are also stored.

We do not sell your data. We share it only with service providers who help us operate the platform — such as identity-verification and fraud-prevention partners — under strict data-processing agreements that limit how they may use it.

After closure, we retain your records for the minimum period required under Malaysian law — typically for financial-compliance purposes. Once that period expires, your data is permanently deleted from our systems.

Contact our support team via live chat or email with your registered email address and a description of your request. We will process data-access requests within the timeframe required by applicable Malaysian data-protection law.

Yes. Submit a deletion request through live chat or email. We will remove your data once we have fulfilled any legal retention obligations. We will confirm the deletion in writing to your registered email address.

We use session cookies to keep you logged in and analytics cookies to see which pages are visited most. You control cookie preferences through your browser settings; disabling analytics cookies does not affect account functionality.

Contact our support team immediately via live chat. We will review your account activity, help you secure your session and, where necessary, escalate to our security team. Act quickly — our agents are available around the clock.

Explore How 1cinta Protects Your Personal Data

Browse Your Options for Privacy-Related Contact

Switch On Account Security and Data Controls

Account Security

Cookie Management

Data Retention Period

Third-Party Access

Your Right to Access

Right to Correction and Deletion

Check What We Get Asked About This Policy

01 What personal data does 1cinta collect when I open an account?

02 Does 1cinta share my data with third parties?

03 How long does 1cinta keep my personal data after I close my account?

04 How do I request a copy of the data 1cinta holds about me?

05 Can I ask 1cinta to delete my personal data?

06 How are cookies used on the 1cinta platform?

07 What should I do if I think my account data has been accessed without my permission?

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