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Explore Your Rights at 1cinta

Our legal framework covers how your account, personal data, and usage terms work at 1cinta — available where local law in Malaysia permits.

Terma PerkhidmatanPolisi PrivasiHak PenggunaPerlindungan DataHubungi Pematuhan

Explore the Lobby Read FAQ

Browse the Terms That Govern Your Account

1cinta Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with 1cinta, you enter a binding agreement that sets out the rules for deposits, withdrawals, account conduct, and how disputes are resolved. Access to our platform depends on local law and is available where local law permits in Malaysia. Payment methods

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such as Touch 'n Go, GrabPay, Boost dan FPX are offered subject to the same jurisdictional conditions that apply to your account. We update these terms when regulatory requirements or platform features change — the latest version is always the one in effect. Continuing to use
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your account after a revision means you accept the updated terms. If any clause is unclear, reach our compliance team before proceeding so we can clarify it for you.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

SALURAN UNDANG-UNDANG

Open a Line to Our Legal Team

Questions about your rights, a data request, or a clause you want clarified? Our compliance and support channels are staffed to handle legal enquiries directly — no need to go through generic…

E-mel Pematuhan Send a written request to our compliance address for data access, deletion, or terms clarification. We aim to acknowledge all requests within one working day and respond in full within seven.

Live Chat Sokongan Our chat team can escalate legal and policy questions to the compliance desk during operating hours. Start the conversation and tell the agent this is a legal matter so it is routed correctly.

Borang Permintaan Data Submit a formal data subject request through the in-account form under Settings. You can request a full export of your personal data or ask us to delete records where applicable under local law.

KESELAMATAN & PEMATUHAN

See How We Handle Your Data and Account

Data handling at 1cinta follows a defined retention schedule — we keep only what is necessary for account operation, legal obligation, and fraud prevention.

Penyimpanan Data

We retain account and transaction records for the minimum period required by applicable local regulation. Once that period lapses and your account is closed, identifiable records are deleted or anonymised per our internal data lifecycle policy.

Keselamatan Akaun

Your account is protected by encrypted HTTPS sessions, hashed password storage, and optional two-factor authentication. Login alerts notify you by e-mail whenever a new device accesses your account.

Pengurusan Kuki

Strictly necessary cookies keep your session alive; functional cookies remember your language and display preferences; analytics cookies help us understand page performance. Non-essential cookies can be declined or cleared from your browser without affecting your account.

Hak Akses Data

Under applicable Malaysian data protection principles, you have the right to ask what personal data we hold on you, request a portable copy, and flag inaccuracies for correction. Submit requests through the in-account form or our compliance e-mail.

Pemadaman Rekod

You may request deletion of personal data we are not legally required to retain. We will confirm receipt within one working day, complete the deletion within 14 days where possible, and notify you once it is done.

Perubahan Polisi

When our privacy policy or terms are updated, we post a notice in your account dashboard and send an e-mail summary of material changes. The revision date appears at the top of each document so you can track what changed.

Switch Through Common Legal Questions

Below are the questions our compliance team receives most often about account rights, data handling, and how our terms apply to Malaysian accounts. If your question is not covered here, contact us directly through the channels listed above.

We collect the information you provide when opening an account — name, contact details, payment method identifiers, and transaction history. Device and session data are also logged for security and fraud-prevention purposes in line with our privacy policy.

Yes. Submit a data access request through the form under Settings or e-mail our compliance team. We will deliver a portable copy of your personal records within seven working days of verifying your identity.

Use the in-account deletion request form or write to our compliance e-mail. Records we are legally required to retain — such as transaction logs — will be held for the mandated period before deletion; all other identifiable data is removed within 14 days.

Our core terms of service apply to all transactions regardless of payment rail. Touch 'n Go, GrabPay, Boost dan FPX each also carry their own provider terms — your use of those payment methods is additionally governed by the respective provider's agreement.

We notify you via your account dashboard and by e-mail when material changes are made. Continuing to use your account after the notified effective date constitutes acceptance. If you disagree with the revised terms, contact us before the effective date to discuss your options.

Direct privacy and data complaints to our compliance e-mail or through the in-account support form, marking the subject as a legal or data matter. Our compliance desk handles these separately from general support queries and aims to respond within two working days.

Access depends on local law and is available where local law permits. You are responsible for verifying that your use of the platform complies with the laws of your jurisdiction before opening an account or making transactions.

Explore Your Rights at 1cinta

Open a Line to Our Legal Team

See How We Handle Your Data and Account

Penyimpanan Data

Keselamatan Akaun

Pengurusan Kuki

Hak Akses Data

Pemadaman Rekod

Perubahan Polisi

Switch Through Common Legal Questions

01 Apakah data peribadi yang 1cinta kumpulkan daripada saya?

02 Bolehkah saya meminta salinan data saya?

03 Bagaimana saya meminta pemadaman data akaun saya?

04 Adakah terma 1cinta terpakai kepada semua kaedah pembayaran termasuk Touch 'n Go dan GrabPay?

05 Apa yang berlaku kepada terma jika 1cinta mengemaskini polisinya?

06 Siapakah yang patut saya hubungi untuk aduan berkaitan privasi atau data?

07 Adakah akses ke 1cinta bergantung kepada undang-undang tempatan saya?

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